FAQ# 1020: I am having problems generating the quick books export file. I get an "20477 Invalid File Name". How can I export the file?

Question

I am having problems generating the quick books export file. I get an "20477 Invalid File Name". How can I export the file?

Answer

It is likely that you can't generate the quickbooks export file because the regional settings are not set correctly in Windows for Store Manager to work correctly.

To resolve this:

Go to Windows Control Panel
Language and Regional Settings
Customize (or Region > Change date, time, or number formats)
Formats > change the Short Date Format to mm/dd/yy

This should resolve the error.

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This question is associated with products:

Proxis Store Manager Classic Proxis Store Manager Classic Retail Point of Sale Software