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Tip your servers (WITH CASH)
By: Charles Posted On: 7/29/2014

Tip Your Servers(WITH CASH)!

Cash is still king. King in the fact that it can be much more impressive then showing someone your platinum card... However many people don't even carry cash anymore, myself included(although I am working on changing that). You maybe asking yourself why carry cash when carrying debit and credit cards is so much easier and fits into your wallet/purse more nicely.

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IP Rating on Barcode Scanners
By: Sergio Posted On: 7/29/2014

What is an IP rating and why is it important? The IP code stands for International Protection Marking, while sometimes referred to as Ingress Protection Rating. This is a rating used in equipment for determining protection against the intrusion of dust or water used in casing and enclosures. This IP rating applies to barcode scanners and should be taken into consideration when shopping for one.

An IP rating is usually seen as "IP42", "IP53" or similar. The digits determine the rating.

  • The first number being the protection against solids.Levels are 0-6,

  • The second digit is protection against liquids. Levels are 0- 9.

The higher the rating, the more effective the protection. This is really important when using a scanner in environments where it may be exposed to dust or where it may get wet or dirty.

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Customer Service Tips
By: KC Posted On: 7/25/2014

I have recently went under review and have received some feedback. "You can't fix, what you don't acknowledge" -Dr. Phil, is a great thing to take a look at in your everyday life. I have never been told I am a quiet person, in fact, most of my life I think I have been told 'Shhh!'. In my review, I listened to myself on the phone, which everybody hates. I had no idea I spoke so quiet on the phone. I am making the change, and feel like I am yelling, but none the less, accepting the change and trying to sound more confident, even though I am. Below I have put together some things about customer service that I have noticed as a customer and as a front-line for POSGuys.com.

The quality of customer service can exceed the quality of the people who grant it. You get what you pay for and employees are no exception. Thinking you can get by with paying the lowest, providing no training, and no incentives to your employees, or anyone really? It will show. Companies themselves, don't help people, people help people.

Treat people the way you want to be treated. If you're in management, it's likely your employees take their lead from you. Do you greet your workers energetically each day? Try to welcome their suggestions or requests. Rude customer service has a reflection on not just the employee, but their management as well.

Do you like feeling important? Most people do. Do your customers know you by name? Do you know your customer by name or recognize a phone number when they call? A 'Thank You' can go a long way. Or a little note or card sent to them if you see a positive article or news clip could always be a nice way to be noticed too. Also, listening to the customer and cutting them a break instead of trying to prove them wrong and you're right. It's not worth losing a good customer over.

Finally, ask your customer what they think of you and your company. Just a "How are we doing?" "What can we do better?" "What do you like?" note in an email or with an invoice can give you great perspective and remind the customer why they purchase with you.

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It's Okay to Feel Reassured
By: KC Posted On: 7/18/2014

Way too often this has happened to me, and I regret it every time, when I don't just spend the extra dollar to get the one I want or the warranty. Honestly, sometimes it really is just worth the peace of mind. You get what you pay for and that is with anything. You think you are saving a buck, but you end up regretting the purchase, making more trouble for yourself and wasting your time and money anyway. If I speak with someone who has used a less expensive _______ and they can give me first hand knowledge, I usually listen. If someone recommends _______ and says 'it's worth it, you will be glad you did' whether it's a sales person or my little sister, I am probably gonna save myself a headache and spend a little extra to get the one I wanted and have something to fall back on.

Not all products, but most, we have tried ourselves here at POSGuys.com or we have watched them be used and can give an honest opinion. It isn't always about selling the most expensive thing we have. We want our customers to be happy and not have to call in a bunch to get something to work. I, myself, am not a fan of having to call anyone to get something to work properly or have to send something back to a manufacturer and wait on a new product. Some things are more important to others, but to me, I just want something to work when I buy it and to last a reasonable amount of time with proper use.

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Barcode Labels - Checking Compatibility
By: Sergio Posted On: 7/11/2014

Not sure what kind of labels to get for your printer? Typically you may want to stick with the same brand of paper as your printer. For example, it is recommended to use Zebra labels for Zebra barcode printers, Cognitive labels for CognitiveTPG printers. In some cases they can be interchangeable. Use this guide to help you become familiar with some of the characteristics of the label roll itself.

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Roll Core Size

This is the inner ring of the roll. Desktop printers usually have a smaller inner core size, typically 0.5" or 1".

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Holiday Weekend
By: KC Posted On: 7/10/2014

YAY! Happy 4th of July! Just a reminder, tomorrow is the 4th of July and is not a shipping day! Please allow extra time for this.

Since this is an advice blog, here you go. For this weekend, please do not leave pets outside, in hot cars or leave your alcoholic beverages where they could reach it. Same goes for children. (Also, do not put sunscreen or insect repellent on your pets. This probably seems like a legit option after drinking all day.) Keep matches, lighter fluid, and fireworks out of reach of children, please. You should probably have a fire extinguisher, water hose, or bucket of water close by as well. Stay away from illegal fireworks. They are illegal for a reason! Also, please clean up your mess so a child or animal does not get hurt and your neighbors don't have to clean up your mess. Have a great weekend!

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Aldelo & Software Glitches
By: Ben Posted On: 7/4/2014

One of the unusual things about Aldelo for Restaurants is a little glitch that prevents some changes to the settings in the back office form being applied. The solution for this issue is to enter the Store Settings section in the back office and click on the Extra Settings button on the Other Options tab. After the list of options appears, click done, save and then done. Doing this will refresh the registered settings and apply the changes that should have taken effect before.

Little glitches like this happen in software and usually have a solution or work around. Awareness of these glitches are important and if you run into one, let either the software vendor or developer know, to see if something can be done about it in the future.

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Speeding Up The Support Process
By: Ben Posted On: 6/27/2014

There are a few things that can be done on the customer side in order the help the support process along.

Its important to know the information that was used when the order was placed, so we can identify the specific item information and proof of purchase. If the item was not purchased from POSGuys, we can direct you to the manufacture for further assistance.

  • Customer PO/Order/Reference Number → the unique identification number for that specific purchase (ie. PG123456).
  • Company Name
  • First and last name of the person who placed the order.
  • Phone number or email that was included.

The next step in the support process would be to identify the issue so we can diagnose what might be causing it and then find a solution. There are some steps that can be taken to better prepare for this process.

  • Outline what the issue is and how long it had been occurring.
  • Was anything changed around the same time or a little before the issue first occurred?
  • Have you performed any troubleshooting already? If so, what where the results?

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Barcodes and You
By: Blaine Posted On: 6/27/2014

Today I want to talk about a common misconception with barcodes. Fairly often I get customers calling in who expect that scanning a barcode into their system will automatically populate all relevant data about the product to your system. That's not quote the case, and there's nothing wrong with assuming that. On the surface that's how it looks, someone scans a barcode into the POS system and the computer knows exactly what it is and how much it costs, so its an understandable mistake.

So how do they really work? A barcode is just an ID number. In the case of all the products you find in department stores and retail the codes are UPC codes. These are unique product codes that identify the unit to the system. After it is scanned the POS software takes the ID number that the barcode contains then searches its database for the item information. The item information has already been added to the POS system when it was first keyed in, and the database contains all relevant information on the product. After that, the POS software populates the relevant information in the active cart so you can proceed with the purchase. This all happens in less than half a second typically, and makes for a speedy purchase.

So that's the basic explanation of how barcodes, scanners, and point of sale systems work. Special codes like QR codes can contain more data like product information, or a website address. Many products have QR codes printed on them for customers to scan with their smartphones to obtain information on the product. Those codes are going to become more and more common. If you're a business owner who uses barcodes consider switching to 2D barcode scanners to ensure you're ready for QR codes too.

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