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Barcode Labels - Checking Compatibility
By: Sergio Posted On: 7/11/2014

Not sure what kind of labels to get for your printer? Typically you may want to stick with the same brand of paper as your printer. For example, it is recommended to use Zebra labels for Zebra barcode printers, Cognitive labels for CognitiveTPG printers. In some cases they can be interchangeable. Use this guide to help you become familiar with some of the characteristics of the label roll itself.

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Roll Core Size

This is the inner ring of the roll. Desktop printers usually have a smaller inner core size, typically 0.5" or 1".

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Holiday Weekend
By: KC Posted On: 7/10/2014

YAY! Happy 4th of July! Just a reminder, tomorrow is the 4th of July and is not a shipping day! Please allow extra time for this.

Since this is an advice blog, here you go. For this weekend, please do not leave pets outside, in hot cars or leave your alcoholic beverages where they could reach it. Same goes for children. (Also, do not put sunscreen or insect repellent on your pets. This probably seems like a legit option after drinking all day.) Keep matches, lighter fluid, and fireworks out of reach of children, please. You should probably have a fire extinguisher, water hose, or bucket of water close by as well. Stay away from illegal fireworks. They are illegal for a reason! Also, please clean up your mess so a child or animal does not get hurt and your neighbors don't have to clean up your mess. Have a great weekend!

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Aldelo & Software Glitches
By: Ben Posted On: 7/4/2014

One of the unusual things about Aldelo for Restaurants is a little glitch that prevents some changes to the settings in the back office form being applied. The solution for this issue is to enter the Store Settings section in the back office and click on the Extra Settings button on the Other Options tab. After the list of options appears, click done, save and then done. Doing this will refresh the registered settings and apply the changes that should have taken effect before.

Little glitches like this happen in software and usually have a solution or work around. Awareness of these glitches are important and if you run into one, let either the software vendor or developer know, to see if something can be done about it in the future.

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Speeding Up The Support Process
By: Ben Posted On: 6/27/2014

There are a few things that can be done on the customer side in order the help the support process along.

Its important to know the information that was used when the order was placed, so we can identify the specific item information and proof of purchase. If the item was not purchased from POSGuys, we can direct you to the manufacture for further assistance.

  • Customer PO/Order/Reference Number → the unique identification number for that specific purchase (ie. PG123456).
  • Company Name
  • First and last name of the person who placed the order.
  • Phone number or email that was included.

The next step in the support process would be to identify the issue so we can diagnose what might be causing it and then find a solution. There are some steps that can be taken to better prepare for this process.

  • Outline what the issue is and how long it had been occurring.
  • Was anything changed around the same time or a little before the issue first occurred?
  • Have you performed any troubleshooting already? If so, what where the results?

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Barcodes and You
By: Blaine Posted On: 6/27/2014

Today I want to talk about a common misconception with barcodes. Fairly often I get customers calling in who expect that scanning a barcode into their system will automatically populate all relevant data about the product to your system. That's not quote the case, and there's nothing wrong with assuming that. On the surface that's how it looks, someone scans a barcode into the POS system and the computer knows exactly what it is and how much it costs, so its an understandable mistake.

So how do they really work? A barcode is just an ID number. In the case of all the products you find in department stores and retail the codes are UPC codes. These are unique product codes that identify the unit to the system. After it is scanned the POS software takes the ID number that the barcode contains then searches its database for the item information. The item information has already been added to the POS system when it was first keyed in, and the database contains all relevant information on the product. After that, the POS software populates the relevant information in the active cart so you can proceed with the purchase. This all happens in less than half a second typically, and makes for a speedy purchase.

So that's the basic explanation of how barcodes, scanners, and point of sale systems work. Special codes like QR codes can contain more data like product information, or a website address. Many products have QR codes printed on them for customers to scan with their smartphones to obtain information on the product. Those codes are going to become more and more common. If you're a business owner who uses barcodes consider switching to 2D barcode scanners to ensure you're ready for QR codes too.

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System Requirements for Point of Sale Computers
By: Sergio Posted On: 6/27/2014

Shopping for a new computer terminal? Most manufacturers of point of sale computers, specifically all-in-one touch screen computers, will have many different configurations available from which to choose. These configurations or options will include how much memory (RAM), the size of the hard drive and type (HDD or SSD), the available processor and operating system. Other options may include an integrated magnetic stripe reader (MSR) and rear customer display.

So how do you know what to choose? Here are some guidelines that I believe will help narrow down the options.

Operating System:

Windows XP, Windows POSReady 2009, Windows 7 Pro, Windows POSReady 7

These are the most common you will see listed. However, Windows XP is no longer available to choose from since Microsoft is no longer supporting this operating system

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Scan-to-Print
By: Charles Posted On: 6/27/2014

Scan-to-Print

A solution that will allow you to scan a barcode and then reprint that barcode in one easy step seems like a useful solution that would be very easy to find, unfortunately the scan-to-print solution is difficult to find and comes with complications.

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Software and Hardware Compatibility
By: KC Posted On: 6/24/2014

So many times, if we get a call, and someone asks "will this work", it will work. However, there are some software developers that make it a little tricky. I know the Square stand looks great and simple, but when we are dealing with compatibility, only certain things will work with it. They have a compatibility list on their website, as do most, and that makes it easier. Some software are proprietary, so not everything works.

Scanners are pretty easy and most of the time safe to say they will work, but it is always a good idea to double check or verify with the software company. Printers, cash drawers, pole displays, and mobile computers are almost always going to need to verify. We, at POSGuys.com can try to check them out, but unless it is a software we sell, we can not guarantee that it will work.

That being said, you wouldn't want to buy a mounting for a diamond without knowing the size of diamond you were going to put in it. Same goes with hardware and software compatibility, just double check and save yourself some money and hassle of a possible mistake that could have been avoided.

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“We’ve been living in the stone age”
By: Jesse Posted On: 6/24/2014

That was the first thing my customer said today. He runs a very popular event held annually for a non-profit organization. This event raises over a hundred thousand dollars for the organization! Every year they raffle off a car.

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