Unless noted below or in the product description, most products can be returned directly to POSGuys.com within 20 days from the date of invoice if all of the following requirements are met. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Print heads, Media (labels, ribbon, receipt paper, etc.), Software or Symbol Service Contracts. For certain items all sales are final and returns are not available, see product descriptions for information.
To receive credit, all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory fresh condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:
General Inventory Restocking Fees:
- 5% of purchase price (minimum $15) if a product(s) of equal or greater value is purchased as a replacement
- 10% of purchase price (minimum $35) if no replacement is purchased
- *on orders over $2500, a restocking fee of up to 25% may be applied in certain instances
POSGuys.com Systems Restocking Fees:
All POSGuys.com Complete Retail and Restaurant Systems may be returned within 45 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. One unit is considered to be either a Main Register, a Back Office Station, or an Order Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to POSGuys.com. Any products that are not in “Factory Fresh” or “Like New” condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by POSGuys.com.
- Retail Systems
- $400 Restock Fee per Unit
- Counter Service Restaurant Systems
- $500 Restock Fee per Unit
- Dine-In Restaurant Systems:
- $700 Restock Fee per Unit
Professional Services Restocking Fees:
- All professional services, including custom programming, card printing, and label printing are non-refundable.
Refusal Fees:
- A $30.00 refusal fee will apply to all items that are not accepted by customer upon delivery.
Freight charges:
Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.
DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 30 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by POSGuys.com.
Shipping
- POSGuys.com will only ship to the United States and Canada.
- Continental US Available Shipping Methods (Ground, 3 Day, 2 Day, Overnight)
- Alaska & Hawaii Available Shipping Methods (2 Day)
- Canada Available Shipping Methods (UPS Standard)
- Shipping is FREE with orders over $500 to the Continental United States. Free shipping method is ground shipping
- Orders with a gross weight over 150lbs may be subject to additional shipping fees. You will be contacted by representative to confirm additional fees.
- Orders less then $25.00 will be charged a $10.00 Shipping Fee.
- Orders over $25 but less then $500 will be charged a $5 Shipping Fee.
- All orders not going ground will include additional shipping charges. An estimate will be specified in the checkout page, if the estimate is incorrect you will be contacted by a representative to confirm shipping charges
- Saturday delivery not available in all areas.
- Orders shipping outside the Continental United States may require an additional shipping charge. A sales representative will contact you regarding any additional charges.
- Orders shipping outside the United States may be subject to brokerage fees, customs fees, and local taxes. All fees are the responsibility of the receiving party. These fees vary by region and are not collected by POSGuys.com. Please contact your local customs office for details.
- Shipping address must be a residential or business address. We will not ship to a PO Box.
- Orders returned as "undeliverable" or "refused" will be charged a minimum $30 fee.
- Orders placed during our standard operating hours will be processed and shipped the same day as long as stock and carrier are available.
Taxes
- Washington State Law requires POSGuys.com to charge state sales tax to orders shipping to a Washington Address.
- Canadian Law requires POSGuys.com to charge GST or HST to orders shipping to Canada
- Resellers or Importers with proper documentation may have tax omitted from their orders, please contact a sales representative for more information
Back Ordered Items
Back ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in stock item or canceled for a full refund. Please contact customerservice@posguys.com for additional help.
Payments
We accept the following payment methods:
Credit Cards are charged at the time of purchase. Most orders are shipped out the same or next business day.
Customer Privacy
This site uses cookies to keep track of the contents of your shopping cart only. POSGuys.com will occasionally send special offers via email to previous customers. Customers may opt out of email solicitation. Customer data is protected with encryption and stored in a secure data center. POSGuys.com does not sell, rent or disclose customer information including e-mail addresses.
Manufacturer Warranty Policies
Product warranties vary by manufacturer. POSGuys.com offers a 20-day warranty from date of invoice on most products. Please see individual product descriptions for details.
In all cases, POSGuys.com warranty does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. POSGuys.com is not responsible for individual manufacturers’ warranty policies.
If you have any specific questions, please contact the manufacturer directly. For manufacturer contact information, please call the POSGuys.com Help Desk at 1-800-903-6571.
Website Accuracy
While we make our best effort to keep the information on our site
accurate, prices are subject to change without notice. In the event a
price is found to be incorrect, or a product is not accurately depicted,
we will make every attempt to contact the customer to inform them of the
changes. All information is believed to be accurate, but is not guaranteed
DISCLAIMER / LEGAL
STATEMENT
TERMS AND CONDITIONS OF
USE OF THIS INTERNET SITE
By using this site you agree to the following terms and conditions:
1.
USE RESTRICTIONS MGM Solutions, Inc, dba POSGuys.com ("MGM")
maintains this internet website. Reproduction or modification of any
information contained in this site is prohibited without the express written
consent of MGM. MGM makes no representations that the information contained
in this site is appropriate, available or permissible for use in all
locations.
2. LIMITATION OF
LIABILITY DISCLAIMER
In all circumstances MGM'S maximum
liability is limited to the purchase price of the products sold. MGM shall
not, under any circumstances, be liable upon a claim or actions in contract,
tort, indemnity or contribution, or other claims related to the products it
sells which exceeds this liability limit. MGM shall not be liable for third
party claims for damages against the customer, or for malfunction, delays,
interruption of service, loss of business, loss or damage to exemplary
damages, whether or not MGM is apprised of the possibility of such claims or
damages.
3. RIGHT TO CHANGE
OR MODIFY MGM reserves the right to change, modify and/or withdraw the
information, products or services in this site at any time without notice.
4. GOVERNING LAW
AND JURISDICTION
Any dispute arising out of or related to
these Terms and Conditions or the sales transaction between MGM and Customer
shall be governed by the laws of the State of
Washington, without
regard to its conflicts of law rules. Specifically, the validity,
interpretation, and performance of this agreement shall not be governed by
the United Nations Convention on the International Sale of Goods. MGM and
Customer consent to the exclusive jurisdiction and the venue of the State
Courts of the State of Washington, Whatcom County, to resolve any dispute
between them related hereto, and the parities waive all rights to contest
this exclusive jurisdiction and venue of such Courts. Finally, the Customer
also agrees not to bring any legal action, based upon any legal theory
including contract, tort, equity or otherwise, against MGM that is more than
one year after the date of the applicable invoice.
5. SEVERABILITY
If any
provision contained in this agreement is or becomes invalid, illegal, or
unenforceable in whole or in part, such invalidity, illegality, or
unenforceability shall not affect the remaining provisions and portions of
this agreement, and the invalid, illegal, or unenforceable provision shall
be deemed modified so as to have the most similar result that is valid and
enforceable under applicable Washington law.
6. WAIVER
The failure of
either party to require performance by the other party of any provision of
this agreement shall not affect in any way the first party's right to
require such performance at any time thereafter. Any waiver by either party
of a breach of any provision in this agreement shall not be taken or held by
the other party to be a continuing waiver of that provision unless such
waiver is made in writing.
7. ENTIRE AGREEMENT
These terms
and conditions, together with the MGM invoice respecting the products
ordered by Customer, are the complete and exclusive agreement between MGM
and Customer, and they supersede all prior or contemporaneous proposals,
oral or written, understandings, representations, conditions, warranties,
and all other communications between MGM and Customer relating to the
subject products. This agreement may not be explained or supplemented by any
prior course of dealings or trade by custom or usage.
6. COPYRIGHT
All content included on this site is the property of MGM or their content
suppliers and protected by
U.S.
and international copyright laws. The compilation (meaning the collection,
arrangement and assembly) of all content on this site is the exclusive
property of MGM protected by U.S. and international copyright laws. The
content and software on this site may be used only as a shopping resource.
Any other use, including the reproduction, modification, distribution,
transmission, republication, display or performance of the content on this
site is strictly prohibited.
7. RIGHT OF REFUSAL
We reserve the right to limit quantities and to reject orders at our
discretion.
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