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POSGuys.com Technical Support
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 We
have your technical support needs covered, from phone and virtual support
to on site installation and repair. Stay worry free during nights &
weekends with POSGuys.com 24 hour support.
Contact Us:
Hours: M-F 7:30am - 4:00pm PST
Phone: 800.903.6571
E-Mail: support@posguys.com |
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POSGuys.com
is reinventing the way you think about phone support! Service, value and
protection come with every POS products. Get immediate response with little
or no wait times with POSGuys.com’s Free Phone
& E-mail Support:
We offer solutions for:
- Configuration Questions
- Usability Questions
- Compatibility Issues
- Product Defects
- Product Drivers & Manuals
- Software Updates
- Manufacturer Contact
- Contact Us @ 800.903.6571 or support@posguys.com
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With
high-speed Internet, our Free Virtual On Site
Support gets you back to business in a snap! Our Help Desk team
utilizes GoToAssist.com to establish a remote connection directly to your
PC. It's as if a help desk specialist were sitting right at your desk!
With Virtual On Site Support, POSGuys.com can:
- Diagnose Your Problem
- Resolve Configuration Issues
- Resolve Compatibility Issues
- Answer Usability Questions
- Contact Us @ 800.903.6571 or support@posguys.com
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With
our nationwide On Site Installation Services, hit the
ground running with your new POSGuys.com Complete Retail or Restaurant
System. We can have you up and running out-of-the box! Purchase an installation
option when you place your order, and our Customer Care team will call
to schedule your installation at your convenience.
- See product descriptions for options and pricing or contact our expert
POS support team M-F 7:30 a.m.–4:00 p.m. PST.
- Contact Us @ 800.903.6571 or support@posguys.com
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Experience
the ultimate in service and peace of mind for your POSGuys.com Complete
Retail or Restaurant System with nationwide On Site POS Repair
Services from POSGuys.com! When you’ve got a hardware failure,
we’ve got you covered with:
- 10:00 a.m. Overnight Spare Replacement with On Site Service
- Hourly Per-incident On Site Support
- Contact Us @ 800.903.6571 or support@posguys.com
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POSGuys.com
ensure’s your investment and productivity with our After Hours Support
Services. Our team can have you back up and running quickly and efficiently
on nights and weekends! POSGuys.com offers "On Demand" evenings
& weekends to provide Virtual On Site and Phone Support services on
a fee-based per-incident basis. This paid service provides unmatched value
and protection for your critical business operations.
- If you need help after 4:00 p.m. PST or on weekends, call POSGuys.com Help
Desk at 800.903.6571 extension 130, leave a message and our specialists will
return your call
within 30 minutes.
- Contact Us @ 800.903.6571 x130
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- Help Desk Services only support products purchased through
POSGuys.com
- If we are unable to resolve an issue, we will provide the customer
with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related
products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers,
it is not always possible to resolve all issues. We reserve the
right to refuse support to those determined to be abusive, uncooperative,
or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual
product description for details. In all cases, POSGuys.com Help Desk
support does not imply any additional product warranty. All warranty
& faulty product related issues beyond the standard DOA period will
be
directly handled by the product manufacturer. POSGuys.com is not responsible
for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery
practices.
On Site POS Installation Terms & Conditions:
- On Site POS Installation is limited to POSGuys.com Complete Retail
& Restaurant Systems.
- On Site POS Installation requires purchase of an On Site Installation
Service option at the time of system purchase.
- On Site POS Installation does not include training.
- On Site Installation may not be available in all areas. Please contact
a POSGuys.com Sales Representative to find out if your area is covered.
After Hours Support Terms & Conditions:
- Customer must call POSGuys.com Help Desk after normal business hours
and leave a message. A Help Desk representative will return
the call within 30 minutes.
- After Hours Support is billed on a Per-incident basis. Each incident
discussed is subject to a $99 fee. Support fee is entirely non-refundable.
- Per-incident calls may be subject to additional support fees; the
Help Desk specialist will determine application of additional fees at
the time
of your call.
- If utilizing Virtual Support, in keeping with privacy policies, customer
must grant permission for POSGuys.com to access their PC. While we use
reasonable care to ensure customer privacy, POSGuys.com is not liable
for damage, data loss, or any condition affecting the customer or their
PC.
- Customer is responsible for their own system backup and recovery
practices.
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