POSGuys.com Technical Support

POSGuys.com TECHNICAL SUPPORT TERMS & CONDITIONS

• Help Desk Services only support products purchased through POSGuys.com
• If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
• Not all accessories follow the same support procedures of their related products. Please call for support policies on accessories.
• While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
• Help Desk Support is not available on all products. See individual product description for details. In all cases, POSGuys.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. POSGuys.com is not responsible for individual manufacturers’ warranty policies.
• Customer is responsible for their own system backup and recovery practices.

On Site POS Installation Terms & Conditions:

• On Site POS Installation is limited to POSGuys.com Complete Retail & Restaurant Systems.
• On Site POS Installation requires purchase of an On Site Installation Service option at the time of system purchase.
• On Site POS Installation does not include training.
• On Site Installation may not be available in all areas. Please contact a POSGuys.com Sales Representative to find out if your area is covered.

Phone Support Levels

• Lifetime support covers eligible products for their lifespan, including setup and basic troubleshooting
• Limited support only covers basic installation
• Software support may have phone coverage for a set number of days, to help with initial setup and training. Additional support may be purchased in yearly contracts.

Amigo Support Terms & Conditions:

• Installation of the system, limited to the hardware & software included within the purchased system
• Hardware/software issues related to manufacturer defects
• Software related issues not covered within provided manuals

• Hardware/software issues resulting from physically damaged equipment, or any outside influence
• Hardware/software issues resulting from viruses, 3rd party software, and changes to the original manufacturer’s specifications, including lost passwords & deleted files.
• Software training